Privacy Policy

Last updated: March 4, 2026

Introduction

Tan Tan Technologies ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.tantantechnologies.co.zw) and use our services, including the online store, job listings, and various tech solutions.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our website. By using our website, you agree to this Privacy Policy.

1. Information We Collect

1.1 Information You Provide Directly

  • Account Information: When you create an account or log in, we collect your email address, name, password (hashed), and profile information.
  • Shopping Information: When you make a purchase, we collect your name, email, phone number, shipping address, billing address, and payment information (processed securely through payment gateways).
  • Job Application Information: When you apply for a job or submit general applications, we collect your name, email, phone number, CV/resume, and application details.
  • Contact Forms: When you contact us through contact forms, RFQ forms, or bulk inquiry forms, we collect your name, email, company name, and message content.
  • Live Chat: We collect messages sent through our live chat feature for customer support purposes.

1.2 Information Collected Automatically

  • Analytics Data: We use Vercel Analytics and custom analytics tracking to collect page views, unique visitor information, device type, browser information, and usage patterns.
  • Cookies: We use cookies to remember your preferences, shopping cart items, and authentication tokens for session management.
  • Log Data: Our servers automatically record information about your requests, including IP address, access times, browser type, and pages visited.
  • Location Information: General location information may be inferred from IP addresses for analytics purposes.

1.3 Third-Party Information

  • We may receive information about you from third-party services used on our website.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To create and manage your account
  • To process orders, payments, and deliveries
  • To provide customer support and respond to inquiries
  • To send you service-related announcements and updates
  • To improve our website, services, and user experience
  • To analyze usage patterns and website performance
  • To send marketing communications (with your consent)
  • To prevent fraud and enhance security
  • To comply with legal obligations
  • To evaluate job applications and conduct recruitment

3. Data Storage and Infrastructure

Supabase: We use Supabase (a PostgreSQL-based backend service) to store and manage your data securely. Supabase implements Row Level Security (RLS) policies to ensure that users can only access their own data.

File Storage: Product images and uploaded files are stored in Supabase Storage buckets that are encrypted at rest and transmitted securely over HTTPS.

Data Centers: Your data may be stored in data centers located in different regions depending on Supabase's infrastructure. By using our service, you consent to the transfer of information to countries outside your country of residence, which may have different data protection rules.

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

  • Service Providers: We share data with vendors and service providers who assist us in operating the website and conducting business (e.g., payment processors, email providers, analytics services).
  • Legal Requirements: We may disclose information if required by law or in response to lawful requests from government authorities.
  • Business Transfers: In the event of a merger, acquisition, or bankruptcy, your information may be transferred as part of that transaction.
  • Job Applications: Job application information will be shared with relevant hiring managers and team members for evaluation purposes.
  • User Consent: We may share information with your explicit consent or at your direction.

5. Security Measures

We implement comprehensive security measures to protect your personal information:

  • SSL/TLS encryption for all data in transit
  • Password hashing using industry-standard algorithms
  • Row Level Security (RLS) policies in the database
  • Regular security audits and updates
  • Limited employee access to personal data
  • Secure authentication mechanisms

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

What are Cookies? Cookies are small files stored on your device that help us recognize you and remember your preferences.

Types of Cookies We Use:

  • Essential Cookies: Required for basic website functionality (authentication, security)
  • Preference Cookies: Remember your settings and preferences
  • Analytics Cookies: Help us understand how visitors use our website
  • Marketing Cookies: Used to deliver personalized content and advertisements

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Right to Access: You can request a copy of the personal information we hold about you.
  • Right to Rectification: You can request correction of inaccurate or incomplete information.
  • Right to Erasure: You can request deletion of your personal information (subject to certain exceptions).
  • Right to Data Portability: You can request your data in a structured, commonly used format.
  • Right to Restrict Processing: You can request that we limit how we use your information.
  • Right to Object: You can object to certain types of processing, including marketing.
  • Right to Withdraw Consent: You can withdraw consent to data processing at any time.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Retention periods may vary depending on the type of information and the purposes for which we use it. For example:

  • Account Information: Retained while your account is active and for a reasonable period afterward
  • Transaction Data: Retained for accounting, tax, and legal compliance purposes (typically 7 years)
  • Analytics Data: Retained for up to 90 days for analysis purposes
  • Job Application Data: Retained for 12 months or as required by law

9. Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete such information promptly. If you believe we have collected information from a child under 13, please contact us immediately.

10. Third-Party Links and Services

Our website may contain links to third-party websites and services that are not operated by us. This Privacy Policy does not apply to third-party websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services before providing your personal information.

11. Analytics and Tracking

Vercel Analytics: We use Vercel Analytics to track website performance and user behavior. This service collects information about page views, user interactions, and device information. Data is processed in accordance with Vercel's privacy policy.

Custom Analytics: We also use custom tracking to collect page view data and unique visitor information for improving our services.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make material changes, we will notify you by updating the "Last updated" date at the top of this policy or by sending you a notification. Your continued use of our website after changes indicates your acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy, or if you wish to exercise any of your privacy rights, please contact us:

Tan Tan Technologies

Email: privacy@tantantechnologies.co.zw

Website: www.tantantechnologies.co.zw

Location: Harare, Zimbabwe

We will respond to your request within 30 days or as required by applicable law.

14. Additional Information

GDPR Compliance: For users in the European Union, we comply with the General Data Protection Regulation (GDPR) and ensure that your rights as outlined in the regulation are respected.

Data Protection Officer: If you have concerns about our data handling practices, you may have the right to lodge a complaint with a data protection authority in your jurisdiction.